FAQ

1. How do I book a vehicle through your website?

To start a booking, submit a request using our online form. Enter your pick-up location, rental dates, and the type of car you're looking for. Our team will review your request and contact you to confirm availability and final terms.

2. Which documents are required to rent a car?

You will generally need:

• a valid driving licence
• a passport or government-issued ID
• a phone number or email address for communication

In certain cases, an International Driving Permit (IDP) may also be required depending on the location.

3. Do I need to leave a security deposit?

Yes, a refundable deposit is usually required. The exact amount depends on the vehicle category and rental duration. All deposit details are shared before booking confirmation.

4. What payment options are available?

We usually accept:

• credit or debit cards
• secure online payment links
• in some cases, cash or bank transfers

Payment instructions are provided once your booking details are confirmed.

5. Is it possible to rent without a credit card?

A credit card is commonly required for the security deposit. That said, alternative options may be available depending on the vehicle and location. Please contact our team to discuss possible arrangements.

6. Are there mileage restrictions?

Most rentals come with unlimited mileage. If a specific vehicle has distance limits, this will be clearly communicated before confirmation.

7. Can I collect the car at the airport?

Yes, airport pick-up and drop-off services are available. Simply select this option in the booking form or inform our team in advance.

8. Can I return the car to a different location?

Yes, one-way rentals are possible for an additional fee. Just specify different pick-up and return locations when submitting your request.

9. What if my flight arrives late?

If you share your flight number, our team can monitor arrival times and adjust the pick-up schedule accordingly, usually without extra charges.

10. Do you provide extras like child seats or GPS?

Yes, additional options may include:

• child safety seats
• GPS navigation systems
• mobile Wi-Fi devices
• extended insurance coverage

Please list any extras you need in the message section of the booking form.

11. Can I extend my rental period after booking?

Yes, extensions are possible subject to availability. Contact our support team, and we'll update your rental details if the vehicle is available.

12. What is your cancellation policy?

Cancellations made at least 24 hours before the scheduled pick-up are usually free. Late cancellations may involve a fee depending on the rental conditions.

13. Is insurance included?

Basic insurance coverage is included with every rental. Optional upgrades for broader protection are available, and our team will explain all options before finalizing your booking.

14. What should I do if the car breaks down?

If you experience a technical issue, contact our support team immediately. We will arrange roadside assistance or provide a replacement vehicle where possible.

15. Can another person drive the rented car?

Yes, additional drivers can be added. They must present valid documentation and may be subject to an extra charge.